Privacy Policy

Edgware Removals Privacy Policy

This Privacy Policy explains how Edgware Removals collects, uses, stores and protects your personal data when you use our removal, packing, storage or related services. It applies to all Edgware Removals customers and prospective customers located in our service area, including individuals and business clients.

We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. This Policy is intended to give you clear and transparent information about our data processing activities and your rights.

Who We Are And Scope Of This Policy

Edgware Removals is a removal services provider operating in the Edgware area and surrounding locations. For the purposes of data protection law, Edgware Removals is the data controller for the personal data described in this Privacy Policy.

This Policy covers personal data we process in connection with enquiries, quotations, bookings, provision of removal services, storage services, aftercare, and any related customer support or communication activities.

What Personal Data We Collect

We only collect personal data that is necessary for the purposes set out in this Privacy Policy. The main categories of personal data we may collect include:

Identification and contact details: name, address, previous address, destination address, email address, and any other contact information you choose to provide.

Service and booking information: details about your move or service request, including property type, access details, inventory of items to be moved if provided, preferred dates and times, and any special handling instructions.

Communication data: information contained in messages, enquiries or feedback that you send to us by phone, post or any other communication method, including the content of your message and our responses.

Payment and transaction data: records of payments made to us, payment method used and related transaction details. We do not store full card details; where card payments are taken, these are processed securely by our chosen payment processor.

Website and technical data: if you visit our website, we may collect technical information such as your IP address, browser type, device identifiers and basic usage data such as pages viewed and time spent on the site, to help us improve our services and understand interest in our offerings.

Optional or incidental data: any other information you voluntarily provide to us in the course of an enquiry, booking or service delivery, such as details about access issues, contact persons at collection or delivery addresses, or feedback about our services.

Purposes And Lawful Bases For Processing

We process your personal data only where we have a lawful basis to do so under data protection law. The main purposes and corresponding lawful bases are:

To respond to enquiries and provide quotations: we process your contact and service details to respond to your requests, provide price estimates, and discuss your requirements. Our lawful basis is our legitimate interests in responding to potential customers and, where you request a quote with a view to using our services, taking steps at your request prior to entering into a contract.

To set up and perform a contract: when you book a removal or related service, we process your personal data to confirm the booking, plan and carry out the service, and communicate with you about any changes or issues. Our lawful basis is the performance of a contract with you.

To manage payments and accounting: we use your payment and transaction data to process payments, handle refunds where necessary, and maintain our financial records. Our lawful bases are performance of a contract and compliance with our legal obligations for accounting and tax.

To provide customer service and handle complaints: we may process your personal data to respond to queries, manage complaints, resolve disputes, and provide aftercare. Our lawful basis is our legitimate interests in maintaining good customer relations and ensuring service quality.

To improve and develop our services: we may use aggregated or limited personal data, such as feedback and general usage patterns, to improve our operations, train our staff and enhance customer experience. Our lawful basis is our legitimate interests in developing our business and services.

To meet legal and regulatory obligations: we may process your data where required by law, for example to comply with tax and accounting rules, respond to lawful requests from authorities, or maintain appropriate records. Our lawful basis is compliance with legal obligations.

Marketing communications: we may occasionally contact existing or past customers with information about similar services that may interest you. Our lawful basis is our legitimate interests in promoting our services, and you can opt out of such communications at any time.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

Enquiry data: if you contact us for a quote or enquiry but do not proceed, we generally retain your information for a limited period in case you contact us again, after which it is securely deleted or anonymised, unless we are required to keep it longer for legal reasons.

Customer and contract data: if you proceed with a booking, we retain your contractual, service and basic contact data for the duration of the contract and for a number of years afterwards, to comply with legal, tax and accounting obligations and to manage any potential disputes.

Payment and transaction records: we keep records of payments and related invoices in line with statutory retention periods required for tax and accounting laws.

Website and technical data: technical logs and usage data may be kept for a shorter period for security, troubleshooting and analytical purposes, after which it is deleted or anonymised.

When we no longer need your personal data, we will securely delete it or irreversibly anonymise it so that it can no longer identify you.

Sharing Your Personal Data And Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where this is necessary for the purposes set out in this Policy, or where we are legally obliged to do so.

Service providers and processors: we may use third party companies to help us deliver our services, such as IT providers, secure data hosting providers, payment processors, and administrative support services. These third parties act as data processors and may only process your personal data on our instructions and for the specified purposes. We require them to handle your data securely and in accordance with data protection law.

Operational partners: where necessary for your move, we may share relevant details with subcontractors or partner companies involved in transport, storage or logistics. They receive only the information needed to provide the part of the service they are responsible for, and they must protect your data and use it only for that purpose.

Professional advisers and authorities: we may share data with professional advisers such as accountants or legal advisers and, where required, with regulatory bodies, law enforcement or other public authorities, but only to the extent permitted or required by law.

If we are involved in a business restructuring, merger or sale, your personal data may be transferred to the new entity as part of that transaction, subject to appropriate confidentiality and data protection safeguards.

International Transfers

Our primary data storage and processing activities are intended to take place within the United Kingdom or other countries that provide an adequate level of data protection. If we ever need to transfer personal data to a country that is not considered to offer the same level of protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent arrangements, so that your rights remain protected.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, staff training, secure data storage and regular review of our procedures.

While we take reasonable steps to protect your information, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority where required by law.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions or exemptions. You have the right to:

Access: you can request confirmation that we process your personal data and obtain a copy of the data we hold about you.

Rectification: you can ask us to correct or update any personal data that is inaccurate or incomplete.

Erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis.

Restriction: you can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection.

Objection: you can object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests, and we will stop unless we have compelling legitimate grounds to continue. You always have the right to object to direct marketing.

Data portability: where processing is based on your consent or on a contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or transfer it to another controller where technically feasible.

Withdraw consent: where we rely on your consent to process personal data, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can seek to resolve any concerns.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. When we update the Policy, we will revise the date of the last update and make the new version available to you. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.

Your continued use of our services after any changes to this Privacy Policy have been communicated will constitute your acknowledgement of the updated Policy.